Customer Service


Shipping & Delivery

UK Delivery is FREE - WITH NO MINIUM ORDER VALUE! Tabor DVD offer FREE delivery on all items purchased on the site throughout the UK.

We accept orders from outside of the UK. International orders postage rates are £2.95 to Europe and £6.95 to the rest of the world.

Larger toy orders are sent out either by recorded delivery or dispatched by a courier.

All of our DVDs, videos and adult toys are all individually wrapped and are sent in discrete packaging.

It is the responsibility of the buyer to know the regulations regarding the customs for your country, we do not accept responsibility for any shipments that are detained by customs or for any duties or taxes on deliveries.

Postal / Catalogue orders - Your order will usually arrive within 10 to 14 working days from our receipt of your order. If for any reason the order has not arrived within 21 days, let us know as we guarantee delivery.

Online orders - Online orders should be delivered within 5-7 working days but are normally delivered within 7-10 days.

Occasionally orders do go astray within the postal system so if you don't receive your goods please contact us here


Privacy Policy

You can be assured that your privacy will be respected and protected. Your name and all enclosed information is kept strictly confidential. Your details will NOT be passed to third parties


Returns & Replacements

Your Statutory rights are not affected.

DVDs
If for any reason you are dissatisfied with your purchase, you may return it to us, however we only accept goods that are unopened and are still in their original packaging. We will either replace your DVD with an alternative one or give you a credit against a future order.

In the event that your DVD is faulty please return this to our office and we will immediately forward another copy. Please note however that we will not accept DVDs that have fingerprints, greasemarks, food stuffs and any other foreign material for credit, as these make the DVD useless! DVDs should always be kept clean.

Toys
We ONLY accept goods back that have not been opened (for hygene reasons). We will give you a credit against future order, or give you a full refund. Should you have a faulty toy please advise us (no need to return item at this time) and we will immediately forward a replacement.

Lingerie
Please be aware, that for hygiene reasons, we do not accept returns on any lingerie items sold on the website.

Please contact us to arrange returns.


Ordering

Postal Orders - we accept order by post - please ensure that you include the stock codes and prices for each item. 


Viewing orders

If you have signed up for a members account - you can then track your orders through the website


Updating Account Information

You can update your account infotmation at any time by loggin in to the members portal.


Please be aware that all orders over the value of £300 will not be processed through this site.


The current website you are on is Tabor's retail website. For trade orders please e-mail info@tabordvd.co.uk